Top Sales Team!

I can't say that Mystery Buyer calls are "eagerly awaited" by our sales team - they are anticipated more with trepidation than eagerness.  But I've always said that confidence often carries complancy with it, and whether it's a driving test, an exam, or the dreaded mystery buyer, it's a sign of conscienciousness to care about your performance so much that you get a wee bit nervous.

Each year, we are mystery-shopped by Venuemasters, to test our sales systems.  The aim is to ensure that the standard of response at academic conference venues is up there with the corporate sector.  I've just had the result today, of this year's mystery shop, and we achieved 2nd place out of 78 academic venues -  our previous highest being 4th!  Of course, it's a joint effort ultimately, with everyone on the team being involved in refining our enquiry response system, but I have to mention the newest member of our team, Natalie, who dealt with the lion's share of this enquiry.  Well done Nat!

We must be doing something right, because each quarter, we're also independantly tested by a mystery shopper, and the last quarter's result was a 100% pass - something the agency involved had not previously experienced.

It's great to know that everyone enquiring at MEETINLEEDS is getting top quality service from a top team! As for mystery buyers - bring 'em on!